Free UK mainland delivery on orders over £30. £2.99 under £30. Dispatched Monday to Friday from Glasgow, fully tracked, and with you in 2–4 working days from dispatch.
Delivery options and costs
| Order value | Destination | Cost | Estimated delivery |
|---|---|---|---|
| Under £30 | UK mainland | £2.99 | 2–4 working days |
| £30 and over | UK mainland | Free | 2–4 working days |
| Any value | Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Isles of Scilly | £7.99 | 3–6 working days |
All prices include VAT. Your exact delivery cost is shown at checkout before you pay.
Delivery estimates run from dispatch, not from the moment you order. Working days are Monday to Friday, excluding bank holidays.
Free delivery over £30
No code needed — it's applied automatically at checkout. The £30 threshold is measured on the value of the goods in your basket after any discount codes and before delivery. Free delivery applies to UK mainland addresses; the areas listed below are charged the flat £7.99 rate whatever the order value.
Areas charged the £7.99 rate
| Area | Postcodes |
|---|---|
| Scottish Highlands | AB31–AB38, AB40–AB56, FK17–FK21, IV1–IV63, KW1–KW17, PA20–PA49, PH4–PH50 |
| Scottish Islands | HS1–HS9, ZE1–ZE3, KA27–KA28, PA60–PA78 |
| Northern Ireland | All BT postcodes |
| Isle of Man | All IM postcodes |
| Isles of Scilly | TR21–TR25 |
| Channel Islands | All GY and JE postcodes |
These routes travel via a regional hub and, in some cases, a ferry, which is why they take a little longer.
Where we deliver
We ship to the United Kingdom only — England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man and the Isles of Scilly.
We can't deliver to PO Boxes or BFPO addresses, and we don't currently ship to the Republic of Ireland or the rest of Europe. Email info@creatinehq.co.uk if you'd like to be told when that changes.
When your order is dispatched
We dispatch Monday to Friday, excluding bank holidays, from our Glasgow warehouse. Orders placed before 2pm on a working day go out the same day; orders placed after that go out the next working day.
Tracking your parcel
Every order is sent on a fully tracked service. Orders under £40 go with Evri; orders of £40 and over go with DPD.
You'll get two emails from us:
- an order confirmation once your payment has been taken
- a dispatch confirmation with your tracking number and link, once the parcel is with the carrier
Tracking can take a few hours to go live after the dispatch email lands. If you haven't had a dispatch confirmation within two working days of ordering, check your spam folder and then get in touch.
You can also check progress any time on our Track My Order page.
If you're not in
The carrier will leave your parcel in a safe place, with a neighbour, or at a local pickup point, and will leave a card or send a text. If you've given the carrier a safe-place or neighbour instruction, delivery to that place counts as delivery to you.
The quickest way to set a safe place, change the delivery day or redirect a parcel is through the carrier's own tracking link — faster than asking us to arrange it.
Address changes
Please double-check your delivery address at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll refund the order less the outbound delivery cost, or resend it once the correct address and postage have been paid.
If you spot a mistake straight after ordering, email us immediately with your order number — if the parcel hasn't been picked yet we can usually amend it.
Split orders
Occasionally we'll split an order across two parcels. You'll get separate tracking for each and you won't be charged twice.
Delayed, lost or damaged parcels
Running late? Delivery estimates are estimates, not guarantees, and once a parcel is with the carrier its progress is out of our hands. If your order is more than two working days past the end of the estimated window, contact us and we'll chase it.
Tracked as delivered but not there? Check with your household and immediate neighbours, and anywhere a driver might reasonably leave a parcel. If it still hasn't appeared, contact us with your order number and we'll open a claim with the carrier. Please tell us within 21 days of the expected delivery date — that's the window carriers allow for an investigation.
Damaged in transit? Contact us within 48 hours of delivery with photographs of the item, the outer packaging and the shipping label, and keep the packaging until it's sorted.
Busy periods
Around Black Friday, Christmas and bank holiday weekends the carrier networks are busier and delivery can take a day or two longer than usual. Our own dispatch times don't change. Christmas last-order dates are published on this page each December.
Returns and refunds
Your right to return an item, your statutory 14-day cancellation right and the sealed-goods exception that applies to food supplements are all set out on our Returns & Refunds page.
Still need help?
Email info@creatinehq.co.uk with your order number and we'll reply within 24 hours, seven days a week.
The full legal terms are in our Shipping Policy.