Shipping policy
Shipping Policy
In short: free UK mainland delivery on orders over £30 · £2.99 under £30 · £7.99 to the Highlands, Islands, Channel Islands, Isle of Man and Northern Ireland · dispatched Monday–Friday · arrives in 2–4 working days from dispatch · fully tracked.
Where we ship
We ship to the United Kingdom only — England, Scotland, Wales, Northern Ireland, the Channel Islands, the Isle of Man and the Isles of Scilly.
We cannot deliver to PO Boxes or BFPO addresses.
We do not currently ship to the Republic of Ireland or the rest of Europe. If you'd like to be told when that changes, email info@creatinehq.co.uk.
Delivery rates and timescales
| Order value | Destination | Cost | Estimated delivery |
|---|---|---|---|
| Under £30 | UK mainland | £2.99 | 2–4 working days |
| £30 and over | UK mainland | Free | 2–4 working days |
| Any value | Scottish Highlands & Islands, Channel Islands, Isle of Man, Isles of Scilly, Northern Ireland | £7.99 | 3–6 working days |
All prices include VAT. Your delivery cost is calculated and displayed at checkout before you pay.
Delivery estimates run from dispatch, not from the moment you place your order, and working days are Monday to Friday excluding bank holidays.
Free delivery over £30
UK mainland delivery is free on orders of £30 or more. No code is needed — it is applied automatically at checkout.
The £30 threshold is measured on the value of the goods in your basket after any discount codes have been applied and before delivery. Free delivery applies to UK mainland addresses only; the areas listed below are charged the flat £7.99 rate whatever the order value.
Areas charged the £7.99 rate
| Area | Postcodes |
|---|---|
| Scottish Highlands | AB31–AB38, AB40–AB56, FK17–FK21, IV1–IV63, KW1–KW17, PA20–PA49, PH4–PH50 |
| Scottish Islands | HS1–HS9, ZE1–ZE3, KA27–KA28, PA60–PA78 |
| Northern Ireland | All BT postcodes |
| Isle of Man | All IM postcodes |
| Isles of Scilly | TR21–TR25 |
| Channel Islands | All GY and JE postcodes |
These routes travel via a regional hub and, in some cases, a ferry, so they typically take 3–6 working days rather than 2–4.
Dispatch
We dispatch Monday to Friday, excluding bank holidays, from Glasgow.
Delivery estimates in the table above run from the day your order is dispatched, not from the day you place it.
Carriers and tracking
All orders are sent on a fully tracked service. Orders under £40 are sent with Evri; orders of £40 and over are sent with DPD.
You will receive two emails from us:
- An order confirmation once your payment has been taken.
- A dispatch confirmation containing your tracking number and link, once the parcel is with the carrier.
Tracking information can take a few hours to become active after the dispatch email is sent. If you have not received a dispatch confirmation within two working days of ordering, please check your spam folder and then contact us.
Delivery attempts and safe places
If nobody is available, the carrier will leave your parcel in a safe place, with a neighbour, or at a local pickup point, and will leave a card or send a text. If you have given the carrier a safe-place or neighbour instruction, delivery to that place counts as delivery to you.
You can set a safe place, change the delivery day or redirect your parcel using the carrier's tracking link — this is faster than asking us to arrange it.
Incorrect or incomplete addresses
You are responsible for providing a complete and accurate delivery address. If a parcel is returned to us because the address was wrong or incomplete, we will refund the order less the outbound delivery cost, or resend it once the correct address and postage have been paid.
Split orders
We may occasionally split an order across two parcels. You will receive separate tracking for each and will not be charged twice.
Delayed, lost or damaged parcels
Delays. Delivery estimates are estimates, not guarantees, and once a parcel is with the carrier its progress is outside our control. If your order is more than two working days past the end of the estimated window, please contact us and we will chase it.
Tracked as delivered but not received. Please check with your household and immediate neighbours, and anywhere a driver might reasonably leave a parcel. If it still hasn't appeared, contact us with your order number and we will open a claim with the carrier. Please tell us within 21 days of the expected delivery date — this is the window in which carriers allow us to investigate.
Damaged in transit. Contact us within 48 hours of delivery with photographs of the item, the outer packaging and the shipping label, and please keep the packaging until the matter is resolved. Full details are on our Returns & Refunds page.
Busy periods
Around Black Friday, Christmas and bank holiday weekends, carrier networks are busier and delivery can take a day or two longer than usual. Our own dispatch times do not change. We publish Christmas last-order dates on our Delivery Information page each December.
Returns
Your right to return an item and how refunds are handled — including your statutory 14-day cancellation right and the sealed-goods exception that applies to food supplements — are set out on our Returns & Refunds page.
Contact
Email info@creatinehq.co.uk with your order number and we will reply within 24 hours, seven days a week.
CreatineHQ · info@creatinehq.co.uk
Last updated: 13 September 2026